FAQ
Frequently asked questions are listed questions and answers.
Payments
What types of payment are accepted?
We accept all major credit cards including Visa, Master Card, Discover, and American Express. You may also pay by personal check, money order, cashier's check, or PayPal. Call 800-545-5811 for details.
Shipping
Is shipping really free?
Yes! Shipping via UPS Ground is totally free to anywhere in the lower 48 states. Small goods such as strings, books, and similar items may be shipped via USPS at our discretion. Residents of Alaska, Hawaii, and those outside the United States may call for shipping quotes.
Orders are usually shipped on the next business day. Occasionally items sell out. If there is going to be a delay in delivery, you will be notified by email or phone.
I need my stuff sooner. Can I request expedited shipping?
Yes! Call us at 800-545-5811 with your request. Actual expedited shipping charges will be added to your order.
Warranty
Does my lap steel have a warranty?
Yes! All lap steels carry a 1-year warranty. This warranty covers any structural defect or failure of any component. All other products are covered by any warranty expressed from their respective manufacturers.
What if I need service covered by the warranty?
Contact us first to obtain authorization. If it is determined that your lap steel is in need of warranty service in the first 30 days of ownership, we will perform a Return Authorization through UPS. After 30 days the consumer will pay the return shipping charges. We will pay the shipping charges to return the repaired item to you.
Returns
Do you accept returns?
If you are unhappy with your lap steel you may exchange it for a different model within 30 days of purchase. We do not offer cash refunds.
I'm a beginner and I just can't seem to get the hang of it. What now?
Don't give up. There are few joys that can match the thrill of playing a musical instrument. Seek guidance through a skilled instructor. Invest in learning material such as books and videos. Make a search on YouTube. Learning comes through a series of "a-ha" moments. Seek them.
Privacy and Terms of Use
I'm not comfortable submitting personal information on the internet. Can you reassure me?
All personal information you submit to our site such as name, address, email, and credit card details is 100% secure. Credit Card information is processed through the Authorize.Net Payment Gateway and is never stored by us.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. The company adheres to strict industry standards for payment processing, including:128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions; Industry leading encryption hardware and software methods and security protocols to protect customer information; compliance with the Payment Card Industry Data Security Standard (PCI DSS). www.morrelllapsteel.com is registered with the Authorize.Net Verified Merchant Seal program.
We use your shipping address to ship your products to you. We use your billing address, if different than your shipping address, to verify your billing information.
We have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.
Are you going to sell my email address to another party?
Never. However, by creating an account you do agree to opt-in to our mailing list. We will periodically email discount coupons, special announcements, sales, and other promotions from Morrell Music Co. or one of its affiliates. If you decide that you do not want to be included in mailings in the future, you can simply opt-out. Yes, our feelings will be hurt and we will miss you.
Terms of Use Agreement
By using the Morrell Lap Steel ("Morrell") website, you agree to be legally bound by all the terms and conditions contained in this Terms of Use Agreement (“Agreement”). Please read these terms carefully.
By using the Morrell website, you also represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are using the Morrell website. In addition, when you use any current or future version of the Morrell website, you also will be subject to the terms and conditions of this Agreement. Please print a copy of this Agreement for your records.
Morrell does not sell products to children. We only sell products to adults, ages 18 years and older, who can purchase them with a credit card. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion, including, without limitation, if Morrell believes that user conduct violates applicable law or is harmful to the interests of Morrell or its affiliates.
By using the Morrell website, you agree not to violate or attempt to violate the security of the Morrell website.
